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20  鉡奿繒  2551

岏侞悝  溘珨悜倡凳瑜

÷繳譎刳癟珗菸賸竊∩腕竊﹎喬

Management  by  Three  Characteristics

 

1.  熒墓(Introduction)

               憩撼普盓&鉾藷恁伈?/span> 照蒶歖證侞禳竊箔誘埭勣彤嚏藤蟆珗  壅倰譎薹圻壔籤繚骳飽蝥藤臢蜆藪鉎汃桄嗶襠揤蛙鉡郯籵埽勣均桐腕竊﹎喬  鄋頩隞鉧閫棻溼牷 ∠佬贊橶骳侃窖竻鈱砫橏岋樿?岒森森湆佸谹趨庇擔犖芧唻供扼嫩譙駖坐購忌? ∠轅÷?/span>  遄埭H暽-萃擏苂湆-棋箔?/span>  例﹋∠ˍ畟鉬蝜煬頩骳識抉<穡銧暻狶瑁珗∠疑藷媏襠揤蛙例﹛疰鉧閫棻棹◇捚例﹋妠鉬蝜鉖涷藉熁藏?/span>  碳孚骳飽褋棳潮牶痀例□橏D蝖籤轉餌匱橏彶佹竻勿橔  侃窗衚竻鉖蝜&鉾藷恁伈?nbsp; ÷蹴a砳迄橶繕砫塽樿慞苤疰夭?nbsp; 靾魬芾遉橏膍湧侃菽證贊歖證芵埏畟銧殧菔侃萎錘遉橏勣?nbsp; 鈱牷褅悝靾頨藤臢蜆藪

               刳﹤證閟牷桐腕竊﹎喬轄膋殫飽疰疑堍疰忌僩桎  隞蓍遽謠竻煉把禳?nbsp; 煉孛媄√芋疰敷埽慞郕譎÷?nbsp; 募豳骳轅÷辭芷苂湆佸谹鉬髓? 腴箔湧鉣藉骳轅÷辭芷碳扭扯碳岐媮  漺繚涷遉砪錘贊曀捚  刳﹤證轄戰例籀眝坐嚆狳凅芷&鉾藷恁伈?nbsp; 轄戰例籀眝鎔狶勻漯奡佬鉬蝜苂骳找?nbsp; 苂骳完淶寡疺嫘?/span>

 

2.  墊觴?/span> (Definition)

         芧唻供?/span>佸谹匹畛靾魰煬餔?/span>

               尤俔錘轅迖鞀之煬頞痀繭攪插疻境嫖朝靾魰酷涷繒廙襲 靾魰忑駖薑籤?nbsp; 轅遄埭H暽-萃擏苂湆-棋箔?/span>  轅遄埭 寣? 鄖蝥 菸?nbsp;  轅  籤?/span>-鉌郯芩籤?nbsp; 轅薰- 鉌郯芩薰  轅允墊僩?/span>- 轅允岋蹴岋埻 轅忐?/span>- 轅煥﹜?鉬蝜卄孛藤蟈砫餌飾竻屯銵揤  鉬蝜鄋頩塾暽閟?/span>

               煥﹜悝  佸谹銑倒?/span>

               尤?nbsp; 鉡郯侲√握鍵錘鈮涷禮 蹊飽蝔凊酵鉬纓餔嫣?/span>  彸閫塾暽鎔芩蒶曌齬挩賄菔狶例﹤椒?/span>  菔狶例﹋婰孚涷鈱狺珒佹畟鞁?/span> 隞煤擏蓍湧珗瘉﹥瓚湧珗驕  抌抉侜骳塹擗谹銑倒皊譙侲餌僩堙d  煬魰√捶牷匹畛靾颲俁具嘟婰完桄?/span>

               芧捄菸  佸谹匹漱媮靾鳼湧漺薹褽棆喬佸谹鞀曀捚給

         尤?nbsp; 彸閫煬魰酷涷繒廙襲隞鉬蝜隞菸薄捂藤薊珛唲紩飽挹銑豕捔邰頩 邴廷婰彤郯?/span> 狶鉬髓?nbsp; 鉬蝜彸閫岏蟋?/span> 刳鄖橏卄岐娾湧  靾魬芾 允  庍腎?nbsp; 彸閫卄?nbsp; 鉆郯竻轄例﹞鍵錘鈮涷禮  廘魰證匹漱媮靾鳼湧漺薹褽棆喬 鉬蝜鉧梒扭方股駍勻痀鈮骳塾暽  鉧證倇婰孚涷鈱眝觴﹞尺謠揤塾暽  鞀曀捚給 狶鉬髓?nbsp; 併宋悝天箝呯鉬蝜漡頩鉬蝜塹鳼錘銧?nbsp; 靾駖蹙魬嗶蚢狳卄扼勻  蹊嫩餌嫣輓畛&蜆藪肫菠

 

例﹥撕濟轂÷癡挬÷繭畛&鉾藷恁伈?nbsp; 鈱婰薇牷&蜆藪肫菠煬餑梏痀凈錘鈮涷禮  (芧唻供?  庠閫∟俁呯遄埭抌菔狶  (Gap)  尤虮婰孚涷遄埭H暽×監婰孚涷鈱狺珒佹畟夫森找 廘△骳均揤  彸閫塹歖餌劂悜刳  (煥﹜悝)  例﹞鍵錘鈮涷禮  尤芩捸疰遄埭H暽萃擏苂湆棋箔? 鉬蝜÷蹴酷涷繒廙襲  (Change)  鈱牷蝷埭遉橏匹漱媮供插疰鉧郯芶握醜彶餔尾捔  (Risk)  廘魰證∠匹漱媮靾鳼湧漺薹褽棆喬  (芧捄菸)  敷例﹛疰匹漱媮靾鳼湧  (Control  Process  fail ∠鉬蝜銑倒砫芾飽揤  (煥﹜悝)

               ÷繩涷鈱狳虼挬÷獺挹銑倒珛樿?/span>  墊觴覬悜刳  來廜◆譜鈶溶悜刳  慞倓痀堋捸疰供插疰×獄悜刳  庠閫攪找遝唻疰勞棻煬魤繒婈岏嘟唌疰  ∠憩佬來廜◆悜刳迋∩湧鉬蝜  10  贊頗犖  慞?nbsp; 10  試÷癡挬÷羶悜刳  刳∩輕棶涷夫募懊匼均蝔倇芧ˍ贅溢魽疰供插疰銑倒?nbsp; 8  贊頗犖試÷?/span>

               鉡郯芩梬悜刳∠夭景譎刳癡挬÷?nbsp; 尤秅埭煬閮冓a狺尺購募飽疰喬   ∠遄埭鉖華棋完淶

               -  匹漱媮靾鳼湧鉣?nbsp; 岋婸  尤芼悜刳∠覲坐岐梠蹙魰佹谹嫩椒?nbsp; 銑倒牷蝝豻墊飽疰菔俔韶譙駖醬  菸豳堈掅竻蹊?/span>

               -  匹漱媮銧暻狶抌∠憩膍  煬餕棵駍僱骳找湧來嘎嘈墅閫

               -  匹漱媮銧殪朝岏稱籀?nbsp; 廗擉譎扭體餌嫣颱錘銧?nbsp; 廘駎牷鈱狺埭嶀魰瑁珝涷匹漱媮銧?nbsp; 漺轍箄抉餌嘟駍嫩驗?nbsp;              ?nbsp; 抌鎔苂?nbsp; ∠弅轄繹疑藷媌譙俉⊿銑倒砪湧 鈮骳煬魰證萃擏膍鞁殧方塹憿蝢?/span>

 

3.  ÷繳譎刳癡挬÷繭畛&鉾藷恁伈?nbsp; (Management  by  Three  Characteristics)

               例﹛桐腕竊﹎喬轅芧唻供? ?/span> 煥﹜悝 ?/span> 芧捄菸   庠閫匹蹴a砳邦堎畛∟芧  例★桄飽諘餌飽疰酵陔堙蛙鈮梒箋孔禮×漣珗疑堍疰÷羹籥菲瓚疑唌疰 靾駍骳佬鉬蝜÷瓣橏D?nbsp; 熁壯珗敷埽  ÷繳譎÷?nbsp; 鉬蝜菟?/span>

               3.1  匹畛靾魰煬餔?nbsp; (芧唻供? (Uncertainty)

               匹畛靾魰煬餔夾牷遄埭H暽 ?/span> 萃擏苂湆 ?/span> 棋箔?nbsp; 菸謊疶珘譎刳蠅骳÷蹴酷涷繒廙襲 (Change)  ÷癡挬÷瓣鍵錘鈮涷禮∠尤?nbsp; ÷癡挬÷瓣醜酷涷繒廙襲  (Change  Management)  塾頩閟?/span>

               鈱畛珒晼疰鉬纓餔嫗酷弄譙秅鍵錘鈮涷禮蓍遽謠竻塾☆媄√?nbsp; 塾◇譎刳藪桭悝塹?/span>

               1)  並肪絡媄√?nbsp; (Life  Cycle)  鄋頩遄埭誇獺唻蒶錘  (New  Product  and  New  Process)  例★桎嫩菠算?nbsp; (Growth)  例★桄飽誺菽萇豳捔  (Maturity)  例★桄飽諘譎餑鉌郯芩匹畛墊臏  (Decline)  忐晰橏癒諘餌飽疰棋監棜  (Ending)  慞橶∠遄埭並肪萸佹餑珝氮溯  (New  Life  Cycle

               2)  奮菠 ̄藪樑暻譎熏?nbsp; (Customer  Behavior)  ∠轅÷蹴酷涷繒廙襲隞菸謝堣菸購蹊?nbsp; 岏捔塹毈錘壽閫佻均譜鉭嫗體?nbsp; 慞苤諙錘轅膉瓣埭苂牷佬敷埽佻均譜鉭嘗牶畟佸矷  TV  D茧畟隞慞橶轅廘?nbsp; TV  彶  侍寣橶∠刳邈鄘涫菔侍  LCD  廒頩碳扳  避芘谹佴恁?萃菜 D邈錘迋△樿宋狶?nbsp; 鉭祔  照忌嘉晼鉣頩銧樨疰憾棲欐

               3)  蘸★樿抉證 器恁忌嫩證  (Employee ∠鉬纓餔嫗酷?nbsp;  樑暽蚍湇供插疰∠熆¯橏邈銖籤薦寥皊籤繕?nbsp; 碳坐飽諘﹎梒嫣頗體?nbsp; 碳坐飽蝜桎抉a畛砳佹?/span>

               4)  鄐譙駖夾恁獺霾樿岐珝氮溯  (Machine  Replacement)  鄐譙駖夾恁獺攪狳佬癒鄐譙駖?nbsp; 2-3  勻桄?nbsp; 迗贅∠酵釓珜  10-20  閣  ∠菟竻鉬纓餔嫗酷?nbsp; 攪孚熒萃竻萃擏廘魰驗⊥  鉥蝖?nbsp; 轄邦勣宏悃佩碧嫩酷涷繒繹繒蛙隞<銴揤慞橶

               5)  贅戈仱√芋諘酷涷繒廙襲  (Economic  Life)  佬轅贅內椑鉞埏漟轄℅珔盓邯¯堣佴紬均諘仱√巡﹋冓∠毯餌嗽堣菟謝荂嵂?nbsp; 鈱狳陏挹避俁嫗菔瓚贅支湧苂骳找?/span>

               6)  ÷蹴酷涷繒廙襲迕腕狺骳慞﹤酷涷繒鄑埳碳?nbsp; (Exchange  Rate)  轅萃擏廘駔蹊?壇畟畛蒶擗孚涷煬?nbsp; 25  碳?nbsp; 腴嫩酷涷繒蒶歖餌馱骳攪繕捚  方砫忍劃珝侳芧∠抌彤矷椎  廘駎牷方砫忍嫗Y廷閫迋∩錘椎廘餑珓郪侲勻郯竻供 ̄ˍ墓遉橏  (度樿鉬蝜棹齬骳鏈)  ∠佬椎  募豳骳彸閫塹歖餌劂悜刳佸谹靾?nbsp; 慞冓證匹漱媮蹊嫣湧佸谹鉬髓?

               7)  鈮手嫖鷓淀酷涷繒廙襲  (Technology  Change)   菸鍍癟C煽揤卄完窗藤?nbsp; (Innovation)  慞苳覬證繹境  (Desire)  慞苳醜∟找鏑G捶荂挬卄岐壽匟?nbsp; (Intelligent)  碳抉勻郯竻供 ̄迗佯眝凈侜鳼錘銧歖壅眓遉砫籥□籥萎頗體?/span>  彸馱橏   IT  鉬纓餔嫗酷抉醮涷忐?/span>  菟竻菸錨呯煤?/span>  廜埭刳‵郪俔韶譙駖醬  夭棗骳體疺蹊轉醮蝔迮樿抉餌僩疺 菟竻鉌梒鄑埳苂湆鈱郯苂?nbsp;

               8)  滮癟÷繩涷鈱珝?nbsp; (Project)  ∠佬鉖蝜砫證迗巡桄妨郪祂竻遄骳煜擏慞橶閟砩勻均疰蒶錘蒘魰a砪颯飽譜瘉飽疰敷埽  鉡郯侲證岋橏岐揤∠遄埭 憩鉌醮芋誽芷隞鈱郯苂?nbsp; 襖嫩酷涷繒廙襲菔俔?/span>

               9)  ÷轔巠悝切  (Social  Trend)  ∠鉬纓餔嫗酷?nbsp; 鉥渀藉塹橧砫寥嫩譙駖妒媮疚庍謙揤賄慞苤疰轅抌鏡  (Social  Participation)  慞冓寥嫩譙駖廷婰扭體芩  (Environment  Concern)  漺轉忠眓煬魰<餔挹牄 ̄樿?nbsp; (Earth  Warming)  腋芫邦 ̄凊妢涷鉆暽並堎蜆藪蓍÷羶譜﹠睿猁桴誇獺唻  (Ethics or  Good  Governance)

                    10)  嬝悝忌僩涷±竊扼ˍ橚蟈  (Energy)  邯∩錘境僎骳嘈埳∠佬佹氯禳檠邃?nbsp; 10  閣  寥蚆揤∠靾頩珗靾魰√?nbsp; 50  閣  證夫∠佬彄坎紩嫩譙駖醬  褸婻鎳肫菠菟竻轄滓準飽疰膋樴竊壯珗煉抉纔矷蒶橧牷H暽漺轉忠眓嬝悝忌僩涷佹媢鉲梒嫣湧  鄋頩寥茧?nbsp; 寥蚆揤擋疚橔蹊嘟捄煬餑狳牷檠丑疰遄伂?/span>

               11)  ÷癡挬÷瓣醜彶餔?nbsp; (Risk  Management)  譜犖誇獺唻岏捔蒶錘遉砳呯轅÷羶譜鉡埳匹畛鉌涷禮煬駖狳照蒶曏媄√阪梠婸岋瓣壔譙芘堙庍閫閩插唻÷邊湧  鄋頩  慬髓序捄嗟椒熒涷耤體佹森譙芘晼菔芚橏麂牷臾薊?nbsp; ÷癡挬÷蠅捄嗟椒箝呯駁芧銧曀攪握醜彶餔扼僑橏飽疰鉡谹?nbsp; 湧珗迕腕砡禳鉬纓餔?nbsp; 湧珗÷藤恁奿彸閫慳棠樿?nbsp; 湧珗÷癡挬÷?nbsp; 湧珗÷蹴忍?nbsp; 湧珗檠囮勻畛  湧珗方砳芷刻畟煬駔晪H暽轄?nbsp; 湧珗÷羶譜琿侁奡忌?nbsp; 鉬蝜菟?/span>

               12)  ÷繳譎刳獺疰鉬纓餔嫗酷?nbsp; (Change  Management)  煬餔硒侜恁煬駍骳菟竻鉬纓餔嫗酷孝捚閟均駖僩涷佬轅彸閫邰頩轄碧坐挹蒶擗堻鉬纓餔?nbsp; 鈱婰薇牷墊觴謊痀陎唌警?nbsp; ÷獺蚎僑煉岔芫  ÷藤駍謠谹蓍庍繚捑寢慞郱狶迋?nbsp; ÷瓣暽刳煉彤矷  ÷羶識箋酷涷繒硃蜆藪竻木 ̄蒶樨芫勿樿?nbsp; ÷繫豻墊飽疰鉬纓餔嫗酷?nbsp; ÷蟾鏑狶匹畛轅抌鏡例◎堙質畟  ÷羶譜鉡埳敷  ÷矇攪妒捔鉬蝜芾?nbsp; (Quick  Win  Ceremony)  例﹌竊﹛婈鑠蟋繩涷轄勣?nbsp; (Milestone)  ÷蹴怵埡怵竻勻桄扼阰閮牷鉬橏佹畟忐晰橏?nbsp; (Ending  Target

                    漺薹贈頗體鍵錘鈮涷禮照蒶歖√插疰鉬纓餔嫗酷?nbsp; ÷蹴忑駖薊蚚奡  遄埭H暽萃擏苂湆棋箔?轅迖鞀粹狶  (What)  慞倇婰完桄麂冓√揣紩嫩避駖鞀  (When)  菸賸竊﹛婈鑠蟋繩涷鈱狳迮樿岐梛菠侁桎岔湇畛珔盓頖嫗體?nbsp; 鉡郯俔?nbsp; 佬銧歖呦嘛瓴佬銧曀埭刳煉扭⊿銚銑倒砪湧

3.2  轅銑倒?nbsp; (煥﹜悝) (Problems)

蓍牄★淶迖鞀?nbsp; ∠轅銑倒珝桄完桄嫩壅眓砫證轅彸閫夫森轄?/span>   轅匹畛夫森?/span> 轅匹畛苂牷 轅苂牷鉬蝜  (萃傚?  鉡郯芞齬挩賄煬銴珒鄐纔駖嫣豪牷彸閫煬韏樿均疰 ∠贊樨痋靾颲俁佯牷鉬蝜湧珗驕  慞陏湇忒﹤怏  (刳∩湧菸褶涷菟竻÷璽桄僱髬)  慞倓牷鉬蝜湧珗瘉∩湧菸購婰孚涷菟竻÷襠譙侲佴谹夫森轄?nbsp; (Customer  Delight)  ∠佬椎膍   弅趨鎔狶煬魰證菟竻鄖侲岏?/span>

塹魰餌嫩譙駖坎竻迗藪喬煬魰譏癒?nbsp; 鉲溯?/u>  (贊樨痋椎 ?/span> 靾韐??/span> 鄔醬)  ∠佬椎膍佸谹  +/- / 0  (瘉?驕 ˍ狶? 塾頩閟?/span>

蓍鄋唭銑倒珝桄妥橏劃慞迡橏嘉熊骳均諘餌劂悜刳煤擏塾暽  湧珗驕遉橏膍扯畟 廘韐橏劃鉬蝜銑倒珗涷遉橏膍觴﹌寡苂  廘駎牷遉橏膍太瓴芫? ∠佬遉橏膍銧毈錘觴★恁  鄋頩

-  √凳樿邈颱錘邴餑  √嘗牷隞佩?nbsp; √嗾芫旍倇碳?/span>

-  蟬揣畟寥苂證邈湧靾颲?nbsp; 蟬揣畟憩椎  允D邈錘鄐譏織證邈湧鉧梒屁?nbsp; 蟬揣畟轄∩遞籥窖竻靾頝揤嗨ˍ晼日珛駖?/span>

-  鈱梒凳樿邈頗⊿銑倒狶珗靾鳼湧 鈱梒嗾芫桮癟佩棹骳嫣錘菟竻轄﹥⊿銑倒疺芮銧曀癟佩晰涷迋﹋芮鈱梒嘗牷?nbsp; 鉖塽駖臏牷  〥橏扭?nbsp; 轅廘魬箔鍾嗶﹛蚆谹   襲愨岐牷廘魬芷墊毯椎藉  菟竻隞遉橏膍太狳豻餌僱樿岔湇  (Need  to  know)  菟竻贊?nbsp; (Must  to  know)  贊毈膋駍骳蒘箄砡滿刳賸譙俋鰾贊?nbsp; (Nice  to  know

               鉡郯芩梬悜刳菟竻墊觴覬悜刳蒶殧錘嗽?nbsp; 刳∩錘遉橏膍銑倒砡體頗⊿銑倒畛恁佬侜孚狶  鉌梒鉲籤  鉌梒鄑埳溴抉酷骳?nbsp; 轅÷蠅婄勻眓咘抌菔狶  (Gap)  佸谹萃悜刳?/span> 轅鉖華銑豕捔迖鞀粹狶 煬餑珝赶呯銑倒畛揤遄埭廕箋肴岔郕?nbsp; (邴煤遙悃阬菸)  尤侲佽婸悃供癒駖遄埭敷菸薄恣疰遄埭慞冓忸駖嫣╰竻÷蹴√?/span>  夭氬嫗嘎鄋郯芩熆夾牷鉖華隞刳敷  (Linkage)  遽閫隞忭魰佽媄牷鉖折?nbsp; (Root  Cause)  慞苠橏謙暽迗÷?nbsp; (Symptom)  苂骳隞菠景駍孚涷迗÷?nbsp; 鄋頩趨均疰靾駔碳轉函獄駍繚涷嶀鳼a萃樿?nbsp; 菟竻趨找辣盓鉖華慬閫銚?nbsp; 尤侲臥樿熁? 趨孚陓媔盓奮菠 ̄藪允銚曋涷照蒶歖臥樿熁手阪菅銧?/span>

趨宏悜刳蓍鄋唭匹漱媮  轅棋完淶

               -  匹漱媮銧?nbsp; (Controllable)

                    -  匹漱媮銧暻狶抌  (Partial  control)

               -  匹漱媮靾鳼湧鉣?nbsp; (Uncontrollable

趨宏悜刳蓍鄋唭÷轔⊿銚轅棋完淶

               -  碳宏悜刳  靾魨⊿  ∠刳轉竻

               -  碳宏悜刳  菟竻寣毈?nbsp; 併夾倓畟

               -  碳宏悜刳  寣橚譙俔錘寣?nbsp; ∠鉖避芧鉥埡尤俉⊿靾鳼湧

趨宏悜刳蓍贊頗犖疚埭銑倒畛?nbsp; 10  苂骳孝畛熆墊獃褸彸÷?nbsp; 轅棋完淶

               1)  寣暺悜刳廕監袟岆?nbsp; (Investigation)  蹊﹤餌劂悜刳÷璽煻瞽竻 萍蠅京袟岆?nbsp; 塾﹋袟  ÷蟾袟岆嘈疺砫佽堙疰遄埭阹碧菠鉖華   ̄博鄐譙駖宋埳窗 棻例﹛髓竻植  憩贊歖佽堙蝘骳繚涷寣曋涷鉖華

               2)  寣暺悜刳廕筵癒愬倇駍劂譜﹠?nbsp; (Analytical)  蹊﹤餌劂悜刳煬韏樿扼芷÷轔芋嶁?nbsp;  愬﹥覆  鄋頩銑倒牷晏轄繚涷巷澈樿?nbsp; 銑倒砡鏡詫華  憾兢堙藤?nbsp; 肪切?nbsp; 鄋郪俋瓣  仇埽妗鏈  煬魨癒竻木酵苤芮煉屁晡仇埽  ÷轔癒並靽輸珝涷肩贈?廕閫鉬蝜檠斗  並  鄋頩鉥梒挹銑倒疰郕熒狶餂棺芶唌

               3)  寣暺悜刳廕疑湇鈮骳煤兢藤蟈?nbsp; (Uncertainty)  蹊﹤餌劂悜刳鈱郯竻匹畛靾魨寡嗶?nbsp; 鄋頩匹畛樊暑△?nbsp; ÷蹴忑駖薊蚚奡  匹畛鉭涷禮鉭飾竻a芩棸  ÷轔酵酵卄廷婰孛藤薊珛?nbsp; 鄋頩妎埽寥蚑?nbsp; 寥荎紩凳橔襲  尺鹿瓴彸馱橏  迗藪喬器恁忌僩涷赫埏捄埽駖蘸﹞橏

               4)  寣暺悜刳鄋唭芤堎庍? (Root  Cause)  蹊﹤餌劂悜刳煤駍隞煬魬芷寣暺悜刳蓍煉孛媄√豕冓譏癒?nbsp; Problem  Solving  Technique  碳抉楔墊仄涷墊臏膋憿衚?nbsp; QC  Story  侜恁÷轔⊿銑倒牷衚桯堎覬悜刳  刳弅鉖華  ±佴毯駁皊轄繚涷佬疑藷?/span>  刳煉孝芮漟暺悜刳

               5)  寣暺悜刳廕瞄竊﹛疰慞虼奡漺臏淀駁皊轄繚骳薄籤均駖僎盓鉬橏佹畟忐晰橏?nbsp; (Target  and  Milestone)  蹊﹤餌劂悜刳÷蹴椒僩狶  ÷繩貣勻均疰菔狶?nbsp; 鉥渀藉塹憿蝜堎錨芷膋憿疰疑堍疰匹畛鉬纓餔嫗酷扭瓚轅股穠塵譜覆庍暽  (Quick  Win)  鉡郯芘盓侜恁√牄鉡腕

               6)  夭氮犖鉖蝜a芫掅樿鉌梒慞郱狶迋~呯夭氬呯侜奡迋”牷 ̄芮鉥埡  (Pro  and  Cons)  佸谹廕漱埭嗶﹛襖?nbsp; (Think  Out  Of  Block)  蹊﹤餌劂悜刳煬韐橏馱謙俁?nbsp; 樊普晼刳觴?nbsp; 鄋頩佬隞鈮涷藉煬鳼佴椎  允頖嘟﹊骳  漞蠍挩瑜彶植佸谹彶幓妥?/span> 佬酵苤芮迗肪憩凈繫?/span>  邯﹠鎔狶∠尤矷疰夭毯肴完窗藤醜擋駖寣暺悜刳竻木 ̄煬頠譜妧銑倒珓橔帝﹤譙樿識扭⊿靾鳼湧庍◎?/span>

               7)  夭氮犖贊擗堻方砡琿  尺酗骳鈮梒?nbsp; (Value Analysis)  照蒶橨湇疺婰扼捶豻餌?nbsp; (Need)  彸閫蒮諷餑鉯谹薦贊佸?nbsp; (Luxury)  彸閫蒮諷餑鉯谹癒蝯樿序婄勻眓咘皊牷靾餑桷揤 鈱狳倰蹙鳼湧苂骳找?nbsp; 鈱瓴俁邢涷佬膋擉骳薹婰完桄嘈譙侲酷骳  匹畛憩椎苂湆腕找?nbsp; (Positioning)  尺酗骳廗憸竻侜悝夫粹珗尤秅嵂鍍斐尺橧蝴  尺酗骳鈮梒薑谹匹畛岆禮畛  匹畛岆禮畛抌蒶剛蹊﹤餌嘟婰尿嵙醜謂苂  鉲暽廘銴購忌褶赶呯÷羶譜﹠睿猁桴椎H暽 蘸﹞橏遉橏鏑珗轄﹜紩? 蹊飽蝔苤籤轉餌嘟婰夾豻餌?nbsp; 刳△挬迋﹥體佹谹嫩椒?nbsp; ∠慲揮砫餌嘟婰抉√麂豻餌?nbsp; 菟竻鄐證倓鴗講嵙醜謂苂菸賸竊▽芫桴侲擅禮  (Sufficient  Analysis

                    8)  夭氮犖鉬蝜瘉﹛媩?nbsp; 樊插諘餌馱贊  嗨﹛諘餌馱贊  (Positive  Thinking  Or  Proactive)  蒶歖譏繒贊擉牷匹畛樊晷籤氮瓚體醜侜嗶椎窖竻鈱?例﹞嗶郯?nbsp; 蓍銑豕媞揤慞橶嬝唌_萸呯鉬蝜獌÷?煥⊥  _菠轅獌÷坅駖嗶蹙魰岏?nbsp; 蓍煉宋譎刳獺衚捸疰遄蝥匹畛贊?nbsp; (Knowledge  Capture)  ÷邊輕晪珗煬韐?nbsp; (Best  Practice)  ÷辭芷譜犖佴紬夾奡匹畛夭毯譏繒贊?nbsp; (One  Point  Lesson)  ÷繳譎刳蠅唌警?nbsp; (Crisis  Management)  ÷蠅婄勻眓咘芫桮  (Past  Performance  Analysis

               9)  寣暺悜刳廕監菠菸褶揤  (Monitoring  Or  Follow  Up)  鉬蝜÷轔⊿銑倒珝涷贊歖佽嵎瓚試÷轔⊿鉖華銧殧體?nbsp; 鉖纔俉菔÷羶朗碧菠  慞郅悜刳∠遄埭H暽腋芫鉲籤侜牷贊頗犖  照銧殪朝÷蹴賡珒椋悝遄華忌麂譎找錘酵釓珝照隞夭港遙識獄贈找湧  鄋頩銑倒牷疰C疑須涷菟竻閫侁奡鈱褘芷砫纓樲芫 菸薇悝侞倇婰孚涷噥遄埭H暽腋芫煉?nbsp; 邯﹤譙駖均諘餌嫩譙駖坎竻÷繫殕鑠譙駖彤媞捄婄佽崺錘蒶歖√揣紩? 菟竻岋橏坐嫘呯轅奮菠 ̄藪廕監菠菸褶揤  鄋頩  BBS  (Behavior  Base  Safety

               10)  寣暺悜刳廕漱埭愬﹥覆煥●橏嫣錘膋魰迗湧珗蒮湧珗佴紬岐珛掑臢豁找頗溯煤擏佹?nbsp; (Integration  Or  Multi  Factors  Analysis 豆日嘈珨悃供繚涷鉬蝜弅鉖華轄戰例籀?轄照蒶樨蟈媗煥◆悃豕捔蓍÷繭挬彸嫘?nbsp; 鄋頩鈮允啎岏楮驍悃供?nbsp; BSC : Balance  Scorecards  轅銑豕捔湧珗÷蹴譏繒贊歖菠算? 湧珗 ̄郕÷羹籥?nbsp; 湧珗蘸﹞橏  慞迡橏飽疰鄑埳  萃鎔狶佴紬均蝷谹÷繳譎刳轔犖鉎蟹陛唻憩鉧梒?nbsp; 漺臏梬悃供織橏嫩佽媦攪詳碳邈湧轅濟轂尺橧×?nbsp; (擁閫懊給閟找湧)  慞釓掑薑嵂薑骳噹桴芼譜轄?nbsp; 蓍鄋唭寣暺悜刳∠轅鈮允啎槽均橏宏籤  (Fish  born  Analysis)  鈮允啎照靾-照靾  (Why-Why  Analysis)

               酵冓渡嫩譙駖宏悜刳苂牷蒶橧嵙醜寥僩涷  照靾  (Why 慞冓√揣紩僩涷頖?nbsp; (Where)

3.3  匹漱媮靾鳼湧  (芧捄菸) (Uncontrollable)

               徶擗尺鍵錘銧?/span> 鈱牷諙錘酷駖邈輓畛種音畛 ̄藪 菸謝募 ̄藪 廘魰證∠菟竻疑堍疰供插疰鉧郯芮藤鈮珝堙d肱攪銑倒畟袨迗贅匹畛椎蒶暽珗  匹畛鉌郯芩蒶撉陓迋矷隞  霽÷蹴呦嫗∟萃嘈譙芶插疰轅迕紫疺晪  轅侜恁÷繫悝塹?/span>

               -  豆刲氬芷÷繳譎刳瓣醜彶餔?/span>

               -  鈮允啎÷礙陓秅醜忑駖鍵錘蒶歖√揣紩嫩醮?/span>

               -  鉞譏臏刳彸閫毀廗?nbsp; 鄋頩 轅寥蚆揤㏒﹋竻  佸谹廒嘔竻識熒涷鉬蝜廒嘟蚚竻 庋?弅?彶?/span>

               -  菠斯畛鉠橏譜扭瓚駁竻×匱禳譜滓轄?nbsp; 佸谹友薦驕侜捸

               -  轅煉觴滔袟菔?/span>

               -  菟竻贊曋蚐鎔狶鞀  (How  to)  鉧郯俉⊿銑倒?慞陏湇砳勻鉬蝜允照佸谹識獐埭肺?nbsp; (Who

                    -  豆ˍ挹隞煬銴鍵錘鈮涷禮慞迮捚銑倒瓴唻疰勞蒶曊駖扭琿慞橶ˍ挹轄刳煉坐尺謠揤蒶毈湧

a秅埭蓍÷繳譎刳蟾婰孚涷匹漱媮靾鳼湧 鄋頩

1)  並肪絡媄√?nbsp; 廜狶∠尤芤湇珚媄√侍蹙韏癟頖飾竻肪?nbsp; 豐棹畟堛骳抉菠算答駍彤婰蟋捚蒶暽珗  鉞譏臏萃彤鎔狶囮骳忌?nbsp; 慞冓腕梒賸疺埳日砳佹餑珝氮溯 煤擏塹殫呯轅嘎捄 ̄藪慞陓駍岔湇奮菠 ̄藪樑暻譎熏仍橶?/span>

2)  奮菠 ̄藪樑暻譎熏今樿庇痋奿廜寥蟋畛蒶曋揤  轅譜犖菠斯畛蘸﹞橏照  CRM  鉣唌彸馱橏煬閮倓蟈岏捔  鄋頩侍  TV  寣橶  ˍ樿孜骳藏棡廕瑪埧嚌嬝疺菠~呯煤飽駖麂迠髓茧捚纖∩說珗淶  奮菠 ̄藷晼日珝涷肺監迡遽閫隞忭駎橏廷藤彊埳日畛牷﹊骳鏑珗滫咍  刳﹤證煬魰餌嫖羋駍藏挹贊殧體?nbsp;      鈱狳郅識熊捚酵挹怀脾鼽媄√其颯嫗嘎頖?/span>

3)  ÷蹴酷涷繒廙襲蘸◎桷器恁忌嘗竻蒶歖呦嫩餌兢藤蟈?nbsp; 器恁忌嫘佹銵蝯樿廷芧隞蒶毈誧珗菔俔湧  允遄尥糧∠照供漱謄湇鄔懊郱涷弝天? (Knowledge  Capture)  蒶擗嫩﹎梒喃銓鎔狶妧畟膍  靾韏樿弄駍坐嘔嵙僱駖轄佬識﹎砪錘銧?/span>

4)  鄐譙駖夾恁獺禳衚捸疰疑堍疰迖頖髓  迗巡樿岔梣毀廗嫩勻郯竻供 ̄  ÷癡挬允煬韏樿岔湇鈮允啎岏捔轄鉞譏臏鞁殪朝鄔懊?nbsp; ÷蹴酷涷繒譜犖匹漱媮譜犖庍限珜靽輸狳牷贅戈∟畛砫餌嗽堣蒶錘  ÷癡挬鉞譏臏迖頖髓煬銴珒眣佬鉣唌敷埽轄華嫣

5)  酵挹萃塾“珗蒶橨挹檠_菠煉抉陛唻銧?nbsp; 轅濟轂尺橧×僱畛÷蹴酷涷繒廙襲 湧珗÷蹴避竻慞冓陛唻

6)  ÷癡挬÷臘竊壯珗迗巡樿坐埭酵挹鉬纓餔嫩勻郯竻供 ̄蒶殫芷嬝悝忌嘔棡廕箝佹頝涷覲閫豐飽?/span>

7)  贊擉恁÷轔⊿銑倒砳嘔棡廕熊骳扳  墓熆墊獃購唌疰轄膋殫飽疰匹漱媮芧捄菸蒶毈湧轄◎涷忐?/span>

8)  轅÷癡挬÷瓣醜彶餔扭瓚÷癡挬÷瓣鍵錘廜頩芧

9)  轄戰例籀珒橏馱謝桎岑袡  (Sustain  ability)  煬魰寥僑橏嫩仱√?庍坐?彸閫慳棠樿?nbsp;

10)  刲曾悝蒶橧牷?nbsp; 鉧郯芶棹捄菸萃竻 慞橶鉬埭a芩棸遉橏轄蒘韏?nbsp; 佬銧暻譎刳藝畟蒫憸樿鈮蝔並唭

11)  疑堍疰忌僑橶瞻鍵錘閟砫酵梒漱嗶郯?nbsp; (霽÷蹴呦嫗∟萃?

 

4.  熒抌孚橏? (Final Speech)

               ÷繳譎刳癟珗菸賸竊∩腕竊﹎喬塾暽蒶樴唻疰勞÷蹴臥駖鎂禮  3  鉖華銑豕捔  尤秅醜酷涷繒廙襲-銑倒珝涷遄埭H暽-÷瓣尺購婰孚涷尺鍵湧觴?/span>

               絮婸譜囮木卄宋楔褸淶鉧郯耵淶廜狶蒶歖呯嘎骳&鉾藷恁伈嚌媎芾轅鞁暺襲 佸谹墓隞膋曋狶侃腎埻倡雪涷遽閫忭頩埲懊飽疰鉬蝜芤堎種中韃盓C暽壅倰襠揤蛙鈮骳塾暽   廘駎牷墓轄膋殫僩狶誇獺唻÷繳譎刳癟珗岏捔蒶錘  ∠佬轅酵凄穠寢銧樿鎔狶庋握體竻菟竻×?/span>

               徶暽珝堙彸閫佬鉬纓餔嫗酷找頗菔÷襖蹙餖芫苂湆椎蓍妎珗÷籀憵芾凳桄僱樿岐捸疰疑堍疰供插疰匹漱媮彸閫菔狶?nbsp; 蒶樨芫勿樿均挹萃竻  蘸﹞橏  慞邾湇轅抌銧歖彶邇朝襖煽橏?/span>

 

 


疑堍疰鄋唭敷埬椑堇悜倡
 Management by Budding Wisdom

ˍ挹H暽犒

 

 

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